Description

● Provided prompt and efficient technical support to end-users, resolving software for both Windows and macOS operating systems, utilizing remote desktop services.

● Managed and prioritized 100+ help desk tickets weekly via ticketing system for timely resolution.

● Collaborated with supervisors to escalate and address customer inquiries or technical issues, contributing to effective problem resolution.

● Documented 500+ support interactions for organized reference and improved troubleshooting efficiency.

● Configured 80+ client systems with Super Clearing House applications, ensuring seamless integration and optimal performance.

🔙

Technical Support Specialist

Link Group, Melbourne, Australia

Jan 2022- March 2023